Frequently asked questions
Answers about the registration process
How do I register?
Can I bid without registration?
No, this is not possible.
You must have an activated profile to participate in the auction. Please register here. Click on the confirmation link in the activation e-mail to complete the registration.
Answers to the auction and the bidding process
How do I know if I've been outbid?
When registering, you must enter a valid e-mail address. You will then be automatically informed as soon as you have been outbid. You can't change your e-mail-adress afterwards.
Who can see my data when bidding?
Data protection is important to us. Therefore, no one will publicly know your data or your name when bidding. Only the organizer has access to your data in order to be able to contact you when the bid is accepted. Under no circumstances will your data be passed on to third parties.
Who can I contact if I have questions about one of the auction candidates?
Please feel free to contact our contact persons by phone or e-mail at any time.
Who should I contact if I have technical questions or problems?
During business hours you are welcome to contact the pro-bit advertising agency ([email protected]) by e-mail.
After the auction
Which bid decides the end of the auction?
The end of the auction of a particular horse is automatically extended by another 2 minutes after the last bid, i.e.: I bid at 5.59 pm on catalogue number 1, which would automatically expire at 6.00 pm. Now the end of the auction of catalogue number 1 is shifted by 2 minutes to 6.01 pm, and so on. The auction for the individual catalogue number ends as soon as no higher bid is placed in the corresponding period. The end of the auction for catalogue number 2 at 6.05 pm is not changed by this.
For example, how will I be informed about a surcharge?
Directly after the end of the auction of the respective horse, you will be notified by e-mail to the e-mail-address known to us.
How does the payment work?
The Holsteiner Verband Vermarktungs- und Auktions GmbH Elmshorn will contact you on Monday after the auction for invoicing and payment.